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Thread: Sometimes it's better not to ask....

  1. #1
    Moderator Doorway's Avatar
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    Smile Sometimes it's better not to ask....

    A timeless lesson on how consultants can make a
    > > >>>> difference for an
    > > >>>> >>organization:
    > > >>>> >>
    > > >>>> >>Last week, we took some friends out to a new
    > > >>>> restaurant, and
    > > >>>> >>noticed that the waiter who took our order carried
    > > >>>> a spoon in his shirt
    > > >>>> >>pocket. It seemed a little strange. Then I looked
    > > >>>> around and saw that all
    > > >>>> >>the staff had spoons in their pockets.
    > > >>>> >>
    > > >>>> >>When the waiter came to serve our soup I asked,
    > > >>>> "Why the spoon?"
    > > >>>> >>He explained, "The restaurant's owners hired
    > > >>>> Andersen Consulting
    > > >>>> >>to revamp all our processes. After several months
    > > >>>> of analysis, they
    > > >>>> >>concluded that the spoon was the most frequently
    > > >>>> dropped utensil.
    > > >>>> >>It represents a drop frequency of approximately 3
    > > >>>> spoons per table
    > > >>>> >>per hour. If our personnel are better prepared, we
    > > >>>> can reduce the number
    > > >>>> >>of trips back to the kitchen and save 15 man-hours
    > > >>>> per shift."
    > > >>>> >>
    > > >>>> >>As luck would have it, I dropped my spoon and he
    > > >>>> was able to
    > > >>>> >>replace it with his spare. "I'll get another spoon
    > > >>>> next time I go to the
    > > >>>> >>kitchen instead of making an extra trip to get it
    > > >>>> right now."
    > > >>>> >>
    > > >>>> >>I was impressed. I also noticed that there was a
    > > >>>> string hanging
    > > >>>> >>out of the waiter's fly. Looking round, I noticed
    > > >>>> that all the waiters had
    > > >>>> >>the same little string hanging from their flies!
    > > >>>> So before he walked off,
    > > >>>> >>I asked the Waiter: "Excuse me, but can you tell
    > > >>>> me why you have that
    > > >>>> >>string right there?"
    > > >>>> >>
    > > >>>> >>"Oh, certainly!" Then he lowered his voice. "Not
    > > >>>> everyone is so
    > > >>>> >>observant. That consulting firm I mentioned also
    > > >>>> found out that we can
    > > >>>> >>save time in the restroom. By tying this string to
    > > >>>> the tip of you know
    > > >>>> >>what, we can pull it out without touching it and
    > > >>>> eliminate the need to
    > > >>>> >>wash our hands, shortening the time spent in the
    > > >>>> restroom by 76.39
    > > >>>> >>percent."
    > > >>>> >>
    > > >>>> >>So I asked "After you get it out, how do you put
    > > >>>> it back?"
    > > >>>> >>
    > > >>>> >>
    > > >>>> >>"Well," he whispered, "I don't know about the
    > > >>>> others, but I use the
    > > >>>> >>spoon."

  2. #2
    Bipolar Man
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    you owe me a keyboard.lol

  3. #3
    Moderator HUTCH SC95's Avatar
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    now thats funny

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