Data Collection & New Naming Policy

From Novaworld Forums:

To NovaWorld Community Members

In reference to NovaWorld Naming Policy post by Mr X and thread started on Sept 21st 2003 at.04pm by JessFrag.

On behalf of NovaLogic, I'd like to respond to the above post and various threads made by certain members of the community. We consider this post to be 100% inaccurate and based on a very bad information source. These are the facts.

Firstly: NovaLogic does not sell our customer database to any third party company.

Secondly: NovaWorld's new naming policy has NOTHING to do with our customer database. The data we collect from customers who register their products with us and the data that is linked to a NovaWorld account are two totally separate databases.

Leader Technologies is a company that works for NovaLogic, strictly as a database collection house. This means that Leader collects and processes data from our customers who register their NovaLogic games, or who sign up on our web site to receive our Newsletters.

Under contract, Leader CAN NOT and does not forward ANY of NovaLogic's customer information to any other third party what-so-ever. All information is held in a secure database that ONLY NovaLogic has access to. NovaLogic does not even contact customers unless those customers have opted in to receive information from us. This is in accordance with our privacy policy.

For customers who register their NovaLogic products online, there may be a special offer of some kind included at the end of the registration process, from a 3rd party company e.g. Netflix or Earthlink. These offers are purely 'opt in', which means that only if a customer subscribes or signs up for one of these offers and voluntarily gives their personal information, will that company get that customers information. These offers are only added after NovaLogic approves them and only if we think that our customers would benefit from such offers.

NovaLogic has been in business for over 18 years and we value our customers and respect their privacy. We have bent over backwards and worked extremely hard to get this community site up and running for our fans. It is a shame that some community members choose to use this site to gossip monger and spread rumors that are damaging to our community and detrimental to what we are trying to achieve.

I'd like to take this opportunity to thank those of you who are true supporters of the community and NovaLogic, and to ask those of you who insist on trying to damage our reputation to stop.

Kind regards

The Marketing Team,NovaLogic